Differences between men and women
After a conversation with one of my woman contractors last week I can tell you there is a world of difference between men and women – especially when it comes to home repairs. As she was bringing in her tarp to cover the floor where she was doing drilling and caulking the male contractor working with her asked her why she was covering the floor. When she explained it was to keep the customer from having a mess, he responded “Oh, I let them clean up their own mess.” Yikes. He also thought it was odd when she asked him to pick up the trash and put it in the back of the truck to take with them. “Huh, I usually let them throw away the trash.” Right. And finally, they were both making multiple trips to the trucks for tools – but she, thinking ahead, was taking out tools no longer needed when she went to get something different. He, on the other hand, was not. At the end of the job he had a huge load of tools to carry and she walked out with only a bucket full. I think this story proves that men and women think differently. He could have done what she did, he just didn’t. It’s the small things that add up to happy, satisfied customers.